Hiring for Retention process for US Maxine

Job Description

Job Description:

Startek – Synpase is looking for an International Voice Process Executive with excellent English communication skills and a minimum of 6 months of experience in BPO sales and up-selling.

Responsibilities:

Handling international customer inquiries and resolving their issues through phone and email.
Maintaining a high level of customer satisfaction by providing timely and accurate responses.
Promoting company products and services to customers through up-selling and cross-selling.
Meeting and exceeding monthly sales targets.
Maintaining customer records by updating account information and handling documentation.
Following company policies and procedures to ensure quality and consistency of service.
Participating in training and development programs to improve skills and knowledge.
Requirements:

Minimum 6 months of experience in international voice process in a BPO environment.
Excellent communication skills in English.
Strong sales skills and the ability to up-sell and cross-sell products.
Good knowledge of customer service principles and practices.
Ability to work in a fast-paced environment and meet targets.
Willingness to work from the office at ITPL, Bangalore.
Graduation is mandatory.
VT10 Quality certification is preferred.
If you meet the above requirements and are interested in this opportunity, please contact Mohammad at 6361860563 to schedule an interview.