NRI Customer Support Executive

Job Description

TELEPERFORMANCE
Job Title: NRI Customer Support Executive
Location: Hebbal, Bangalore
Job Type: Full-time, Rotational shift (8am-8pm window for females, 8am-1am window for males)
Salary: 20-28k take home
Job Description:
We are seeking a highly skilled and experienced NRI Customer Support Executive to join our team. The successful candidate will be responsible for providing outstanding customer service to our NRI clients over the phone.
Responsibilities:
· Handle incoming calls and provide prompt, courteous and efficient service to our NRI customers
· Resolve customer queries and complaints in a timely and professional manner
· Provide accurate and up-to-date information about our products and services
· Ensure customer satisfaction by going the extra mile to meet their needs and expectations
· Meet performance targets and goals set by the company
· Adhere to company policies and procedures at all times
· Maintain accurate records of all customer interactions and transactions
Requirements:
· Minimum 1 year of BPO voice experience is mandatory (preferred banking experience)
· Graduation is mandatory
· Excellent English and Hindi communication skills required
· Customer-focused with strong problem-solving skills
· Ability to work in a fast-paced environment and handle multiple tasks simultaneously
· Good computer skills and familiarity with CRM software
· Ability to work in rotational shifts (8am-8pm window for females, 8am-1am window for males)
· 5 days working with 2 days rotational off
If you meet the above requirements and are passionate about providing exceptional customer service, we would love to hear from you. Apply now to join our team and be a part of a dynamic and growing organization
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