Banking – NRI Customer Support Voice Process Executive

Job Description

Job Type: Full-time, Permanent

We are seeking an experienced BPO Customer Support Representative to join our team. The ideal candidate will have a graduate degree and excellent communication skills in both English and Hindi. With at least 18 months of BPO experience, including 6 months of Banking Customer Support Experience, the candidate will be responsible for providing exceptional customer service to clients.Graduate in any domain
Excellent communication skills in English and Hindi
Ability to work in a fast-paced environment
Strong problem-solving and time management skills
Flexible to work in 24/7 shifts (rotational week off)
This is a work from office position with a five-day workweek and two rotational offs. The company offers full vaccination, PF, medical coverage, and one-way transportation for before 6:00 am login/post 10:00pm logout.

If you are an experienced BPO Customer Support Representative with a passion for providing excellent customer service, we encourage you to apply. Please send your resume

Responsibilities:

Respond to customer inquiries via phone, email, or chat
Resolve customer complaints and issues in a timely and effective manner
Maintain a high level of knowledge about company products and services
Meet individual and team performance targets
Continuously improve customer satisfaction levels
Participate in team meetings and training sessions