Banking – NRI Customer Support Voice Process Executive

Job Description

Job Type: Full-time, Permanent

We are seeking an experienced BPO Customer Support Representative to join our team. The ideal candidate will have a graduate degree and excellent communication skills in both English and Hindi. With at least 18 months of BPO experience, including 6 months of Banking Customer Support Experience, the candidate will be responsible for providing exceptional customer service to clients.

Responsibilities:

Respond to customer inquiries via phone, email, or chat
Resolve customer complaints and issues in a timely and effective manner
Maintain a high level of knowledge about company products and services
Meet individual and team performance targets
Continuously improve customer satisfaction levels
Participate in team meetings and training sessions