Position: Customer Support Representative – India’s Largest E-commerce Voice Process

Job Description

Position: Customer Support Representative – India’s Largest E-commerce
Voice Process
Join our team as a Customer Support Representative for India’s Largest
E-commerce Voice Process. We are seeking individuals with excellent English
and Hindi communication skills to provide outstanding customer support to
our valued clientele.
Responsibilities:
Handle inbound calls from customers regarding inquiries, orders, and
concerns related to the e-commerce platform.
Assist customers with product information, order tracking, delivery updates,
and issue resolution in a courteous and timely manner.
Utilize your excellent communication skills to ensure clear and effective
communication with customers, delivering a superior service experience.
Maintain accurate records of customer interactions and transactions using the
designated CRM system.
Collaborate with team members and other departments to resolve customer
issues and escalate complex problems as needed.
Qualifications:
Excellent command over English and Hindi languages, both verbal and written.
Previous experience in customer support is preferred but not mandatory.
Strong interpersonal skills and ability to empathize with customers.
Ability to work in a fast-paced environment and adapt to changing priorities.
Willingness to work a 6-day week with 1 day off.
Work location: Tin Factory, Bangalore.
Salary:
Freshers: 15,000
Experienced: Up to 20,000
Join our team and be part of our commitment to delivering exceptional
customer support in the e-commerce industry. Apply now and embark on a
rewarding career journey with us at Tin Factory