International Customer Support Role

Job Description

Position: International Voice Process Associate – Banking Customer Support

Join our team at Infosys for the International Voice Process, specialising in banking customer support. We are seeking graduates with excellent communication skills to provide exceptional service to our global banking clientele.

Responsibilities:

Handle inbound calls from international banking customers, addressing inquiries, providing assistance with transactions, and resolving issues promptly and efficiently.
Utilise your excellent communication skills to ensure clear and effective communication with customers, delivering a superior service experience.
Adhere to banking regulations and protocols while maintaining accuracy and compliance in all customer interactions.
Collaborate with team members and other departments to optimize customer experiences and resolve complex issues.
Demonstrate proficiency in Verbal and Non-Verbal Ability (VNA) assessments, as successful candidates are likely to be final selects.
Qualifications:

Minimum qualification: Graduation.
Excellent communication skills in English, both verbal and written.
Previous experience in customer support, particularly in banking, is advantageous but not required.
Ability to handle a fast-paced work environment and work well under pressure.
Flexibility to work in rotational shifts as required.
Salary:

Fresher Package: Up to 38,000 take-home salary.
Experienced: Up to 43,000 take-home salary.
Join our team and embark on a rewarding career journey with Infosys, where you’ll have the opportunity to excel in international banking customer support. Apply now and showcase your communication skills to become a part of our dynamic team!