Customer Support Executive

Job Description

Job Title: Customer Support Representative

Company: ICICI

Location: Bommanhalli, India

Salary: 13,671 INR Take Home

Job Type: Full-time

Education Requirements: Graduate or Undergraduate degree

Experience Requirements: Freshers or Experienced candidates are welcome

Language Requirements: Fluent in English and Hindi

Job Responsibilities:

Provide excellent customer service to clients via phone, email, and chat
Respond to customer inquiries, resolve issues and handle customer complaints
Maintain a positive, empathetic and professional attitude towards customers at all times
Accurately log and document customer interactions and transactions
Identify customers’ needs and provide solutions to meet their expectations
Ensure customer satisfaction and resolve problems in a timely manner
Follow up with customers to ensure their issues have been resolved
Work Schedule: 6 days a week with 1 rotational week off, Day Rotational Shift (6am to 8pm) for any 9 hours.

Qualifications:

Strong communication and interpersonal skills
Excellent problem-solving skills
Ability to work well under pressure and handle difficult customer situations
Ability to work in a team environment
Good computer and typing skills
If you are a motivated and customer-focused individual with a passion for providing exceptional customer service, then this is the role for you! Please apply with your updated resume.