Customer Support Executive

Job Description

Job Title: NRI Customer Support Executive
Location: Hebbal, Bangalore
Job Type: Full-time, Rotational shift (8am-8pm window for females, 8am-1am window for males)
Salary: 20-28k take home

Job Description:
We are seeking a highly skilled and experienced NRI Customer Support Executive to join our team. The successful candidate will be responsible for providing outstanding customer service to our NRI clients over the phone.

Responsibilities:
Handle incoming calls and provide prompt, courteous and efficient service to our NRI customers
Resolve customer queries and complaints in a timely and professional manner
Provide accurate and up-to-date information about our products and services
Ensure customer satisfaction by going the extra mile to meet their needs and expectations
Meet performance targets and goals set by the company
Adhere to company policies and procedures at all times
Maintain accurate records of all customer interactions and transactions
Requirements:
Minimum 1 year of BPO voice experience is mandatory (preferred banking experience)
Graduation is mandatory
Excellent English and Hindi communication skills required
Customer-focused with strong problem-solving skills
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Good computer skills and familiarity with CRM software
Ability to work in rotational shifts (8am-8pm window for females, 8am-1am window for males)
5 days working with 2 days rotational off
If you meet the above requirements and are passionate about providing exceptional customer service, we would love to hear from you. Apply now to join our team and be a part of a dynamic and growing organization.