banking process

Job Description

Job Description:

We are looking for a skilled NRI Customer Support Voice Process Executive to provide excellent customer service and support to our NRI clients. The ideal candidate must have a minimum of 1 year of BPO voice experience, preferably in banking, and possess excellent English and Hindi communication skills.

Key Responsibilities:

• Handle incoming calls and emails from NRI clients and provide prompt and efficient solutions to their queries and concerns.
• Provide information and guidance to clients on banking products and services.
• Assist clients with account opening, account maintenance, and other banking transactions.
• Ensure that all interactions with clients are documented accurately in the system.
• Maintain a high level of customer satisfaction by meeting or exceeding customer expectations.
• Collaborate with cross-functional teams to resolve complex customer issues.

Requirements:

• Graduation is mandatory for this role.
• A minimum of 1 year of BPO voice experience, preferably in banking.
• Excellent English and Hindi communication skills, both verbal and written.
• Strong customer service orientation with the ability to empathize with customers and prioritize their needs.
• Ability to handle multiple tasks simultaneously and work effectively in a fast-paced environment.
• Proficient in MS Office and basic computer skills.
• Willingness to work in rotational shifts (8am-8pm for females, 8am-1am for males) and weekends.
• Must be located in or willing to relocate to Hebbal, Bengaluru.

Salary and Benefits:

• The salary for this position is in the range of 20-28k take home, based on the candidate’s experience and skills.
• 5 days working with 2 rotational offs.
• A comprehensive benefits package that includes health insurance, life insurance, and other perks.

If you meet the above requirements and are interested in this opportunity, please submit your resume and cover letter. We look forward to hearing from you!