Customer support representative (Banking process)

Job Description

Responsibilities:

Respond to customer inquiries through phone, email, and chat in a timely and professional manner
Resolve customer complaints and issues by providing accurate and relevant information
Maintain a high level of customer satisfaction by proactively identifying and resolving potential issues
Collaborate with internal teams to ensure seamless customer experiences
Meet or exceed performance metrics and quality standards
Maintain updated knowledge of products and services to effectively assist customers
Requirements:

Graduate in any domain
Excellent communication skills in English and Hindi
Minimum 18 months of BPO experience, including 6 months of Banking Customer Support Experience
Ability to work in a fast-paced, high-pressure environment
Strong customer-focused mindset and excellent interpersonal skills
Ability to work independently and in a team-oriented environment
Flexible and willing to work in rotational shifts
Immediate joiner preferred
Benefits:

Permanent employment
Competitive salary package
Work from office
Full vaccination, PF, and medical coverage
One way transportation before 6:00 am login/post 10:00pm logout
Opportunity for growth and advancement within the company
Note: All candidates must pass the VETI-4 assessment and the AMCAT (SWAR 50) assessment before being considered for the role. The background verification will be initiated by Teleperformance on day 0.