Hiring for Asia’s Largest Travel agency for International customer support
Job Description
Job Summary:
We are looking for a highly motivated and skilled Travel Agency Process Associate to join our team at a top MNC company in Bangalore. The ideal candidate will be responsible for handling travel bookings, providing excellent customer service, and ensuring customer satisfaction. The role requires exceptional communication skills and a good understanding of international travel regulations.
Responsibilities:
Assist customers with their travel bookings, including flights, hotels, car rentals, and other travel-related services
Provide excellent customer service through phone, email, and chat
Ensure customer satisfaction by resolving any issues and concerns in a timely manner
Handle and process customer payments and refunds
Keep up-to-date with travel regulations, airline policies, and destination requirements
Collaborate with other team members to ensure smooth and efficient operations
Requirements:
Excellent communication skills in English (both verbal and written)
Graduates with a background in travel and tourism or hospitality preferred
Experience in an international travel process is mandatory
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Strong customer service skills with a focus on problem-solving
Proficient in using computer systems, including MS Office and GDS software
Flexibility to work in rotational shifts and weekends
Benefits:
5 days working with 2 rotational offs
Two-way cab facility
Salary for fresher candidates: 18k per month
Salary for experienced candidates: 28k per month
Performance-based incentives and bonuses
Health insurance and other employee benefits
Opportunities for career growth and development
If you are passionate about the travel industry and have the necessary skills and experience, we invite you to join our team and be part of a dynamic and growing organization. Apply now and take the first step towards an exciting and rewarding career!
