International Chat Process (Non-Voice)

Job Description

Job Description:
We are hiring candidates for an international non-voice chat process based in Marathalli, Bengaluru. The ideal candidate should have a 10+2 or graduation degree and must be willing to work in a 5-day working environment with 2 rotational offs. The company provides a 2-way cab facility for up to 20 kms.

Responsibilities:

Respond to customer queries and provide accurate information through chat
Handle customer complaints and provide appropriate solutions
Maintain a positive and professional demeanor at all times
Meet or exceed performance targets set by the company
Keep up-to-date with product information, promotions, and other relevant details
Requirements:

Excellent written and verbal communication skills in English
Strong typing skills with the ability to multitask
Customer-focused with a passion for providing exceptional customer service
Ability to work in a fast-paced environment and handle high-volume chats
Basic computer knowledge and experience using chat tools
If you have up to 1 year of experience in customer service and have excellent written and verbal communication skills, then this is the perfect opportunity for you!

Please apply with your updated resume and a cover letter to be considered for this role.