Process Trainer – Customer Support

Job Description

We are seeking a highly experienced and qualified Process Trainer to join our customer support team. The successful candidate will be responsible for training new and existing team members on our customer support processes and procedures. This role requires an individual who is able to work in a fast-paced environment and is able to adapt to changing priorities.

Key Responsibilities:

Develop and deliver training programs for customer support team members
Ensure that all team members are fully trained and capable of handling customer inquiries and complaints
Monitor and evaluate the performance of team members to identify areas for improvement
Work closely with the customer support team to identify and resolve any issues or concerns
Keep up-to-date with industry developments and best practices in customer support

Qualifications:
PUC or graduation degree
Minimum 1 year of experience as a process trainer for customer support
Able to work in rotational shift

Work Schedule:
6 days a week
1 rotational off
Salary: Up to 32k
Location: HBR
If you are passionate about training and development and want to be part of a dynamic and growing team, please apply now