Team Leader for International Voice Process

Job Description

We are seeking an experienced Team Leader to join our International Voice Process team. The successful candidate will be responsible for leading and managing a team of sales representatives, and ensuring that they meet or exceed performance goals.

Key Responsibilities:

Lead and manage a team of sales representatives
Set and monitor team and individual performance goals
Provide coaching and mentoring to team members to improve performance
Develop and implement policies and procedures to improve team performance and efficiency
Monitor and analyze team performance metrics to identify areas for improvement
Collaborate with other departments to resolve customer issues and improve overall customer satisfaction
Conduct performance evaluations and provide feedback and coaching to team members
Qualifications: PUC/Graduation or equivalent degree

Minimum of 1 year of experience as a Team Leader in a similar role, with experience leading a sales team
Strong leadership and management skills
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to work in a fast-paced environment
Proficient in Advance Excel and other relevant tools
Ability to work flexible schedule, including evenings and weekends.
If you are an experienced Team Leader with a passion for customer service and a proven track record of leading sales teams to success, we encourage you to apply for this exciting opportunity.