Customer Support Representative – Big Basket

Job Description

Job Title: Customer Support Representative

Location: Tin Factory

Salary: Freshers – 15k, Experienced – up to 20k

Qualification: 10+2, Graduation, and Post-Graduation

Age Criteria: 32 years or below

Working Hours:

Female Candidates: 6AM to 7PM
Male Candidates: 6AM to 11PM
Language Requirements: Fluency in English and Hindi is mandatory

Job Description:
We are seeking motivated and talented individuals to join our team as a Customer Support Representative. The ideal candidate will have a minimum qualification of 10+2, Graduation, and Post-Graduation, with a passion for providing exceptional customer service.

Responsibilities:

Respond to customer inquiries via phone, email, and chat in a prompt and professional manner
Resolve customer issues and provide solutions in a timely and efficient manner
Maintain a high level of customer satisfaction and drive customer loyalty
Document customer interactions and transactions in a clear and concise manner
Keep up-to-date with product information and customer service techniques
Collaborate with cross-functional teams to resolve customer complaints and improve customer experience
Requirements:

Minimum qualification of 10+2, Graduation, and Post-Graduation
Age criteria of 32 years or below
Fluency in English and Hindi
Excellent communication and interpersonal skills
Strong problem-solving and critical thinking abilities
Ability to work in a fast-paced, high-pressure environment
We offer a competitive salary, flexible working hours, and an opportunity to grow and develop within the company. If you meet the criteria and are interested in this exciting opportunity, please apply today!

Note: This job posting is for female candidates with working hours of 6AM to 7PM and for male candidates with working hours of 6AM to 11PM.