Hiring for Bangalore Top MNC Company for International Voice customer support

Job Description

Job Description:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for our international voice process. The successful candidate will be responsible for providing exceptional customer service to our clients in the Transform / Best Buy voice process.

Key Responsibilities:

Handle inbound customer calls and assist customers with their queries and concerns in a professional and courteous manner.
Provide accurate and timely resolution to customer issues and complaints.
Maintain a high level of customer satisfaction by meeting or exceeding customer expectations.
Communicate effectively with customers, colleagues and management to ensure customer needs are met and issues are resolved.
Follow company policies and procedures to ensure consistent service delivery.
Meet or exceed productivity and quality metrics set by the company.
Strive to continuously improve personal performance and contribute to team success.
Participate in training and development programs as required by the company.
Requirements:

Minimum qualification of a Bachelor’s degree or equivalent.
Excellent communication skills in English with neutral accent.
Experience in customer service is preferred but not mandatory.
Comfortable working in a fast-paced environment.
Willingness to work in rotational shifts.
Ability to multi-task and handle multiple customer inquiries simultaneously.
Familiarity with basic computer operations and MS Office.
Must have completed Versant and Ops Rounds.
If you are a self-motivated, customer-focused individual with excellent communication skills and a passion for delivering exceptional customer service, we would love to hear from you.