Customer Support Representative – E-commerce Voice Process

Job Description

Responsibilities:
Handle inbound calls from customers regarding inquiries, orders, and
concerns related to the e-commerce platform.
Assist customers with product information, order tracking, delivery updates,
and issue resolution in a courteous and timely manner.
Utilize your excellent communication skills to ensure clear and effective
communication with customers, delivering a superior service experience.
Maintain accurate records of customer interactions and transactions using the
designated CRM system.
Collaborate with team members and other departments to resolve customer
issues and escalate complex problems as needed.
Qualifications:
Excellent command over English and Hindi languages, both verbal and written.
Previous experience in customer support is preferred but not mandatory.
Strong interpersonal skills and ability to empathize with customers.
Ability to work in a fast-paced environment and adapt to changing priorities.