International Voice Process Associate

Job Description

Responsibilities:
Handle inbound calls from banking customers globally, addressing inquiries,
account-related issues, and providing assistance with transactions.
Ensure a high level of accuracy and compliance with banking regulations while
resolving customer concerns.
Build strong customer relationships through empathetic and effective
communication, aiming for customer satisfaction in every interaction.
Collaborate with team members and other departments to optimize customer
experiences and resolve complex issues.
Qualifications:
Minimum PUC/Graduation qualification.
Excellent communication skills in English.
Previous experience in customer service, preferably in banking or finance.
Ability to multitask and thrive in a fast-paced environment.