International Voice Process Associate – Banking Customer Support

Job Description

Responsibilities:
Handle inbound calls from international banking customers, addressing
inquiries, providing assistance with transactions, and resolving issues
promptly and efficiently.
Utilise your excellent communication skills to ensure clear and effective
communication with customers, delivering a superior service experience.
Adhere to banking regulations and protocols while maintaining accuracy and
compliance in all customer interactions.
Collaborate with team members and other departments to optimize customer
experiences and resolve complex issues.
Demonstrate proficiency in Verbal and Non-Verbal Ability (VNA) assessments,
as successful candidates are likely to be final selects.