Dialler Management Executive

Job Description

Dial er Management Job Description:- • Creating dialling strategies for all campaigns in line with the business • Liaise with the technical support team regarding dialler irregularities and maintain a high level of service • Campaign monitoring and troubleshooting in line with the business requirement • Ensure compliance is continuously followed by communicating with all supervisors and managers • Analysing reports by interpreting results and by making additional recommendations to increase dialler performance. • Manage relationships and expectations with various campaign managers. • Debrief and review campaigns from a dialler perspective. • Monitor and adjust performance of dialler systems to occupy the team members • Understanding of database-design principles, data structures and optimizations. • Critical thinking skills and the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Strong time management and the capability to execute multiple tasks and priorities in a dynamic environment.