International Customer Support Role

Job Description

Position: International Technical Support Representative – US Telecom

Join our team for the International Technical Support process, specializing in US Telecom, as a Technical Support Representative. We welcome both freshers and experienced individuals with a minimum of 6 months of experience in international voice processes to provide exceptional technical support to our global customers.

Responsibilities:

Provide technical assistance and support to customers in the US Telecom industry via phone, email, or chat.
Troubleshoot and resolve technical issues related to internet, phone, and cable services, ensuring customer satisfaction.
Utilize your excellent communication skills to effectively communicate technical solutions to customers in a clear and concise manner.
Document all customer interactions and resolutions accurately in the CRM system.
Collaborate with team members and technical experts to resolve complex technical issues and improve overall customer experience.
Qualifications:

Minimum qualification: PUC.
Minimum of 6 months of experience in international voice processes, with a focus on customer support.
Excellent communication skills in English, both verbal and written.
Strong problem-solving skills and ability to think analytically.
Ability to work a 5-day week with 2 days off and utilize provided two-way cab transportation.
Salary: Up to 29,000

Join our team and be part of our commitment to providing top-notch technical support in the US Telecom industry. Apply now and embark on a rewarding career journey with us at ITPL!