Ramp Hiring For Domestic Sales Process

Job Description

Position: Customer Support Executive – Ecpl ITC Customer Support

Join our team at Ecpl for the ITC Customer Support process as a Customer Support Executive. We’re seeking individuals with a minimum of 6 months of BPO experience to provide exceptional service to our ITC customers.

Responsibilities:

Handle inbound customer inquiries and concerns related to ITC products and services.
Provide timely and accurate resolutions while ensuring customer satisfaction.
Communicate effectively in English and Hindi to address customer queries and concerns.
Maintain detailed records of customer interactions and transactions.
Collaborate with team members to ensure consistent service delivery and exceed performance targets.
Qualifications:

Minimum qualification: PUC/Graduation.
At least 6 months of experience in a BPO environment, preferably in customer support.
Proficiency in English and Hindi languages, both written and spoken.
Strong communication and interpersonal skills with a customer-centric approach.
Ability to work a 6-day week with 1 rotational day off.
Salary: 20,000 to 22,000

Join our team and be part of our commitment to delivering exceptional customer support for ITC products. Apply now and embark on a rewarding career journey with Ecpl!